Privacy policy

Last updated: 14/07/2025

1. What We Collect

When you purchase a course or use our website, we may collect the following personal data:

- Full name

- Email address

- Billing address

- Payment details (processed securely via a third-party payment processor)

- IP address, browser, and device data

2. How We Use Your Data

We use your personal data for the following purposes:

- To process transactions and deliver digital training content

- To send essential communications (e.g. access instructions, account updates)

- To respond to customer service queries and support requests

- To improve website functionality and user experience

- To comply with applicable UK laws and regulations

3. Lawful Basis for Processing

We process your data under the following lawful bases, as defined by UK GDPR:

- Contractual necessity: to provide the service you’ve purchased

- Consent: for optional marketing communications (if you opt-in)

- Legitimate interests: to improve our services and protect our platform

4. Data Sharing

We do not sell or rent your personal data. We may share your information with trusted third-party service providers (such as payment processors and email communication tools) solely for the purposes of delivering our services. All third parties are required to comply with data protection regulations.

5. Marketing

If you opt in to receive marketing emails, we may send you occasional updates or offers. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly at info@directtovendor.com.

6. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

- The right to access the information we hold about you

- The right to rectify any inaccurate or incomplete data

- The right to request deletion (the “right to be forgotten”)

- The right to object to certain types of processing

- The right to lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies

We use cookies to enhance your experience on our website. Cookies help us remember your preferences, monitor site performance, and improve usability. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or tax reporting requirements. In most cases, this means we keep customer transaction records for up to 6 years in compliance with UK tax law.

9. Data Security

We take appropriate technical and organisational measures to safeguard your data, including SSL encryption, access controls, and secure servers. However, no internet transmission is 100% secure.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:

info@directtovendor.com

Affinia, Suffolk House, 7 Hydra, Orion Court, Addison Way, Great Blakenham, Ipswich IP6 0LW

You can also raise concerns with the Information Commissioner’s Office (ICO) via https://ico.org.uk.